> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cfosilvia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common issues.

## Bank connection issues

<AccordionGroup>
  <Accordion title="An account shows as disconnected">
    Banks require re-authentication every 90 days or after a password change. Click the **Reconnect** banner on your Dashboard and re-authenticate through Plaid.
  </Accordion>

  <Accordion title="Balances are stale">
    Silvia syncs several times per day. To force a refresh, open **Settings → Connected accounts** and click **Sync now** on the account. If balances still don't update, reconnect the account.
  </Accordion>

  <Accordion title="Transactions are missing">
    Initial imports can take up to 24 hours for the full 24-month history. If it's been longer, check **Settings → Connected accounts** for errors and reconnect if needed.
  </Accordion>
</AccordionGroup>

## Data quality

<AccordionGroup>
  <Accordion title="Duplicate transactions">
    This can happen when a transaction is imported via both Plaid and a manual statement upload. Delete the manual duplicate, or use **Settings → Data and privacy → Data warnings** to auto-resolve.
  </Accordion>

  <Accordion title="A holding shows the wrong value">
    Verify the ticker matches what your brokerage reports. For international tickers, use the full symbol (e.g. `RY.TO` for TSX-listed Royal Bank).
  </Accordion>

  <Accordion title="Real estate valuation looks off">
    Automated valuations are estimates. You can override with a manual value if you have a recent appraisal.
  </Accordion>
</AccordionGroup>

## Ask Silvia and Research

<AccordionGroup>
  <Accordion title="Silvia doesn't know about a recent account">
    New accounts can take a few minutes to be indexed for chat. Wait for the sync to finish, then refresh the chat.
  </Accordion>

  <Accordion title="A research report failed">
    Reports can time out on very broad topics. Try a more specific prompt.
  </Accordion>
</AccordionGroup>

## Still stuck?

Use the **Support** button in the sidebar to send us a message. Include the account or feature affected and screenshots if possible — please redact account numbers and any other sensitive personal information before sending.


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